All ISCC team members will work together to make sure you’re receiving the highest quality statistical consulting. Throughout your collaboration with ISCC’s staff, we ask that participants acknowledge each of the following suggestions, terms and agreements between you and our team.

Researchers:

• You should contact ISCC as soon as possible before the target completion date of your project. It is unlikely that our consultants will be able to provide desired analyses within a small time window (e.g., one week).
• Depending on the availability of staff, it may be such that the service requested in your web contact form—student, associate, senior, or professional consulting—is currently backlogged or generally unavailable. When this is the case, ISCC will make the effort to pair you with the nearest available next highest tier.
• The type of service chosen in your initial request (or the appointed service if that of the initial request is unavailable) will influence the amount of time our team may commit to your project each semester.
• Many statistical problems cannot be solved in a single meeting. You should be prepared to meet with a consultant several times throughout the course of your collaboration.
• You should come to your first meeting ready to explain your research questions and data. Depending on the complexity of the required statistical methods, data analysis may not occur until later.
• You may go between services anytime by submitting a new request form. When doing so, please explicitly mention your request to change services.
• When transitioning between service types, the following time conversion applies: 1 senior consultant hour = 2 consulting associate hours.
• Data cleaning, plotting, analyses, and methods research count toward the hours available to your per your selected service.
• If two researchers are on the same project, the project does not receive double the amount of time allotted by the ISCC team. Instead, the standard number of hours is logged toward the PI of that project.
• ISCC does not assist with homework or class projects.

ISCC Consultants:

• Shared data files will remain on ISCC’s secure server managed by CITO in the College of Arts and Sciences and will not be saved to personal computers.
• We will approach all first meetings being as familiar as possible with the information provided in your initial contact request, as well as any supplementary files the researcher may have provided in the interim between first contact and the initial meeting.
• All ISCC team members will work collectively to ensure that the statistical approach being carried out is the most appropriate for your data and your research.
• ISCC will work to explain any statistical methodology used in any phase of your project and will work to provide resources and references where necessary.
• In the event that an ISCC team member is unable to provide you with the expertise necessary, we will work with and possible refer you to any of our colleagues who may be of assistance.